huge problems after last update

Marcello_Trezza

Since the last update I can no longer connect to Facebook, and moreover the game doesn't save the progression on the same device!!!! If I pass a level, the day after I find myself back to the previous one!!! Please help me! 

Wunderbaum

Hi Marcello!

I suggest you check the game connection to Facebook - this thread will help you out: 

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-android

Once the connection is OK you should play and complete at least one level on Facebook. Once done the game update will sync to your mobile device and you can now continue in the game.

Cheers

Marcello_Trezza

The device's connection to the Internet is ok; I've been playing for years and I know how it works. It's just that the game tries to connect to the existing connection for hours, days, without giving me any error message. Is it normal ??? I don't think so... and anyway, even if the device wouldn't be connected, the progress on the same device remains!