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Why can't I play connected to my wifi

Punkkies
Punkkies Posts: 1

Level 1
in Support

This game will not let me play connected to my wifi on my android phone. This game will not let me play connected to my wifi on my cell phone.

Answers

  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello,

    I'm sorry to hear about this.

    Could you please provide me with a screenshot of the message/error that you see when the game fails to connect.

    Have you tried to connect via mobile data?

    Kind regards,

    Johnny

  • Pus
    Pus Posts: 1

    Level 1

    Hello,

    I'm sorry to hear about this.

    Could you please provide me with a screenshot of the message/error that you see when the game fails to connect.

    Have you tried to connect via mobile data?

    Kind regards,

    Johnny

    Same problem...
  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725

    Hello both,

    Could you please run through the steps listed in this thread to see if they resolve the issue:

    https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

    Thank you

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