Why can't I play connected to my wifi

Punkkies

This game will not let me play connected to my wifi on my android phone. This game will not let me play connected to my wifi on my cell phone.

Johnny_Ryall

Hello,

I'm sorry to hear about this.

Could you please provide me with a screenshot of the message/error that you see when the game fails to connect.

Have you tried to connect via mobile data?

Kind regards,

Johnny

Pus

Hello,

I'm sorry to hear about this.

Could you please provide me with a screenshot of the message/error that you see when the game fails to connect.

Have you tried to connect via mobile data?

Kind regards,

Johnny

Same problem...

Johnny_Ryall

Hello both,

Could you please run through the steps listed in this thread to see if they resolve the issue:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-android

Thank you