Where are my gold bars and beans

Raewyn_Mason

Hi

I play this game on my iPad under the name Mouse.  I used to have gold bars (not sure how many) and heaps of beans (in the 100,000's).  These have just disappeared.  I also accepted beans from friends in exchange for lives in the last 24 hours and they were not credited to my account.  Today I won a level with 3 stars and did not get my 250 beans.

This means I really cannot be bothered playing this game as I cannot choose boosters to help me.

Please re credit my account.

Thanks

Raewyn

Johnny_Ryall

Hello Raewyn,

It's possible that your game lost it's connection to your Facebook/Kingdom account which is where these items are synchronized. If this happens again then please follow the steps here:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Kind regards,

Johnny

Raewyn_Mason

I have just logged into the game and the bars and beans have magically appeared. Please still let me know what happened.

Johnny_Ryall

Hello Raewyn,

It's possible that your game lost it's connection to your Facebook/Kingdom account which is where these items are synchronized. If this happens again then please follow the steps here:

https://care.king.com/en/candy-crush-saga/lost-your-connection-to-facebook-ios

Kind regards,

Johnny