I just got a new phone and my animal helpers disappeared. But when I earn more, they do not show up

marg21

All my animal helpers disappeared when I got a new phone. I know why. BUT when I earned more in one of those event levels and by cashing in my farm club points, they don't show up. They are all still at 1 and I should have more than one on some. Can you help? 

Johnny_Ryall

Hello,

Could you please run through the steps here to make sure your game is up to date and see if this resolves the issue:

https://care.king.com/en/candy-crush-saga/loading-crashing-issues-ios

Kind regards,

Johnny