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Why I can not open my game on my phone since over 2 month after update??

Mareike_Balthes

I update the game over 2 month ago on my phone and since then I can't open it anymore

Accepted answers

Wunderbaum

Hi Mareike!

Which iOS phone model do you have?

I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash

This thread gives an overview of compatible devices: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)

All comments

Lady_Choo

Welcome to the community @oktay1977 could you tell me which device, OS and version you are using please and which update of the game. Have you checked the store manually for updates?

oktay1977

Will not open the game a month

oktay1977

Will not open the game a month

Wunderbaum

Hi Mareike!

Which iOS phone model do you have?

I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash

This thread gives an overview of compatible devices: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

Wunderbaum

Hi Mareike!

Which iOS phone model do you have?

I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash

This thread gives an overview of compatible devices: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)

All comments

Wunderbaum

Hi Mareike!

Which iOS phone model do you have?

I've seen threads where older Android and iOS are no longer compatible with the game: https://care.king.com/en/candy-crush-saga/why-is-ipad-2-not-supported-anymore-for-candy-crush-crash

This thread gives an overview of compatible devices: https://care.king.com/en/blossom-blast-saga/android-ios-recommended-devices

In most cases a reboot of the device can solve many issues.

Please also make sure you have the latest version of the game installed.

You might also have to try to re-install the game. Before doing so please make sure you have the game connected to Facebook or Kingdom in order to save your progress, highscores and gold bars.

Cheers :-)

oktay1977

Will not open the game a month

oktay1977

Will not open the game a month

Lady_Choo

Welcome to the community @oktay1977 could you tell me which device, OS and version you are using please and which update of the game. Have you checked the store manually for updates?

Welcome! 👋

New here? Sign in or create an account to join the fun.

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