Farm Heroes play is super sluggish

Anna_Mary_Bowers

My husband is finding that over the last two weeks play Farm Heroes Saga has been very difficult. Each and ever move takes about 60 seconds or more to complete after he clicks on his choices. He have cleared the cache and cookies on his computer many times without any change in game play. He  has been playing this game for years and would hate to give it up but playing with this delay for every more is extremely frustrating! He is playing from the link on Facebook using a Lenovo laptop in Windows 10. Please advise.

MarkHawk

Hi Anna,

I suggest you try the following steps:

1) Try a force refresh of the page - hold down CTRL and press F5 to refresh the page.

2) Try emptying the browser cache - please see this page: http://www.refreshyourcache.com/ 

3) Try the game in another browser - for instance Google Chrome or Firefox

4) Make sure you have other tabs closed

5) Try disabling any plugins and extensions in your browser

6) Check if your Antivirus and/or Firewall settings is affecting the game

Also I suggest you try the game on King.com. Please follow this step by step instruction on how to sync your game progress between Facebook and King.com:

1) Go to King.com and login, then click on settings (cog wheel, top right corner of screen)

2) Choose Account

3) Enter your password

4) Click on Synchronizing/ Connect to Facebook

5) Click on the two arrows to initiate the sync

You can aloso see the steps here: https://care.king.com/en/candy-crush-saga/how-can-i-transfer-my-progress-from-facebook-to-the-king-website 

Once done your progress is synchronized and you should now be able to play and progress without any issues.

Kind regards,

- Mark, Team King Care