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Unauthorised purchase

kizzy666
kizzy666 Posts: 1

Level 1
in Support

Good Evening

On the 2nd October 2017, my grandchild who is 7 years old purchased gold bars to the value of nearly £70.  I discovered this after looking at my bank statement.  My grandson is Autistic and has learning difficulties but is very computer literate.  Please, can you tell me if I am able to request a refund as it is a lot of money to lose.  Thank you Kim Dawson.

Answers

  • Lady_Choo
    Lady_Choo Posts: 26,187

    Hi Kim, thank you for using King Care. Firstly, did you have a confirmation email? Sometimes you can dispute it from there. But I am going to pass this on to one of the King moderators, who can help you more. Hopefully they will be in touch soon! :)

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Hi kizzy666 & Farmer Tracy,

    Thanks for posting and answering here on King Care.

    @kizzy666: I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

    Kindest regards,

    Tony - King Care Team

  • Lady_Choo
    Lady_Choo Posts: 26,187

    Kim, I also forgot to mention. Disable inapp purchases. Or at least set it so that it requires a password everytime you purchase anything, make it something he doesn't know, then he won't be able to do it without entering a password :)

  • Tony_Mc
    Tony_Mc Posts: 4,138

    Great stuff Farmer Tracy

    @kizzy666 you can click here for support on how to protect your device :-)

Hey! Would you like to give us your opinion?

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