Erroneous charge

Question

The Farm Heroes game locked up and when I double clicked the home button on my phone to kill the app and start over, I received a very fast pop up confirming a purchase had been made and I received a charge to my account.   Please remove this charge from my account ASAP.

Tony_Mc · Answer

Hi Sarah Eskew & Chicken Slayer,

Thank you both for posting and answering here on King Care.

@Sarah: I have sent you a private message regarding your account. You should be able to see it in your inbox here on King Care.

Kindest regards,

Tony - King Care Team

Lady_Choo · Answer

Hi Sarah, thank you for using King care. I will escalate this to a King moderator, they are out of the office today but will be back tommorrow. In the mean time, check your email, sometimes they have a dispute link on the bottom.