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Hi Melanie, thank you for using King care. Don't give them up just yet, there are issues and they are working on it. I have asked for any updates, but in the mean time I have also passed this on to our King team, who can hopefully help your further. Look out for a notification they have messaged you
Thanks for passing this message on @Chicken Slayer
@Melanie thanks for being patient, we are indeed still looking into this. I would like to check your account so I will send you a private message through King Care. Please look for the envelope symbol in the top right hand corner by your profile icon.