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Help please! lost all my levels

Redlocks66
Redlocks66 Posts: 4

Level 1

today when installing my games onto a new iPad I lost all of my levels on my games.  

Cam you please help me?

thanks in advance

Answers

  • _Elsa_
    _Elsa_ Posts: 37,513

    Hi Redlocks66, have you been playing the game through Facebook or the Kingdom because they save your progress.  Please let me know and then I can offer you the best possible solution.

  • Redlocks66
    Redlocks66 Posts: 4

    Level 1

    Hi, no not thru Facebook. Thanks

  • _Elsa_
    _Elsa_ Posts: 37,513

    I will elevate your issue to a King Admin and you should hear from her here on King Care.  Please, please log in through Facebook or the Kingdom from now on because that's the only way your progress will be saved.

  • Redlocks66
    Redlocks66 Posts: 4

    Level 1

    The games are just on my iPad and I don’t need to log into anything to play them so I don’t understand what you are asking me to do.i can’t find anywhere under king.com to log into anything’s??

  • Redlocks66
    Redlocks66 Posts: 4

    Level 1

    I will elevate your issue to a King Admin and you should hear from her here on King Care.  Please, please log in through Facebook or the Kingdom from now on because that's the only way your progress will be saved.

    Hi how long will it take to get a response please?

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