I do not get my rewards, I am playing a lot but I do not get prizes when 8 win challe

Patricia_Sousa

I play a lot but I never get any prize or rewards when I win challenges. I have updated everything so this is not a problem.

Lady_Choo

Hi Patricia, thank you for using King care. 

Is there a specific event you are not getting rewards for? I assume it is the events not the main levels?

Patricia_Sousa

No not a specific one. Any time I win a new phase And there are rewards, I do not get them. Even when it is an event that I win. I just completed 800 and I did not get the rewards from the Choo Choo Challenge. 

Patricia_Sousa

Both main levels and events.

Lady_Choo

Ok. Could you try this troubleshooting here please and see if it helps  

Patricia_Sousa

I am using an iPad, would the troubleshooting work for an iPad?

Lady_Choo

Yes it’s the same for all iOS devices