New phone and lost all boosters AND helpers!

ErinLam

I got a new phone and even though my level was saved nothing else was! I lost all my boosters and all the helpers I've earned up to my current level. This did not happen the last time I switched phones so why now? It's the same manufacturer too. Can someone help? I'm pretty peeved right now!

Lady_Choo

Good afternoon ErinLam,

Unfortunately it usually does happen and I am not sure how you managed to avoid it last time as normally gold, beans and companions are still transferred across. Is that what you mean by helpers? Are they all locked again? (Farm club animals)

I have a link as to why boosters are not transferred and also a new device link. You can use the boosters on your old device though at the same time as playing on your new.

https://care.king.com/en/alphabetty-saga/superstar-information-post-why-do-boosters-vanish-from-my-app

https://care.king.com/en/blog/article/moving-game-progress-to-a-new-device

If the companions are all locked can you let me know and I will give you some help for that

Mainewil_Peetra

Boosters and Lives have always been available ONLY at the device you obtain them. Gold bars can be transferred.

Lady_Choo

Boosters and Lives have always been available ONLY at the device you obtain them. Gold bars can be transferred.

That's what I thought, but I was being polite