I have lost ALL of my progress (was nearly at 1,000); what happened and can it be restored?

Cinthia_Compton

I have lost ALL of my progress (was nearly at 1,000); what happened and can it be restored?

Lady_Choo

Hi Cinthia, 

Were you connected via the Kingdom or Facebook? I am assuming you are playing on a mobile device as computers (I think) would be impossible to lose it unless you lost your account. 

I will give you the links in case firstly. 

Connect to Facebook

Connect to the Kingdom

If you were not connected to either of those and were just saving progress on your phone/tablet, please come back and let me know and I will pass this over to a King care moderator who will be able to help

Lady_Choo

Hi Cinthia, 

Were you connected via the Kingdom or Facebook? I am assuming you are playing on a mobile device as computers (I think) would be impossible to lose it unless you lost your account. 

I will give you the links in case firstly. 

Connect to Facebook

Connect to the Kingdom

If you were not connected to either of those and were just saving progress on your phone/tablet, please come back and let me know and I will pass this over to a King care moderator who will be able to help