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I have an ipad 2 and have cleared my cache and I have 7.5GB available. Game starts to load then freezes when the play button appears.
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Hi Carol, are you connected via Facebook?
If so please see this article, but it also gives troubleshooting
https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists
You might also need this article too..
https://care.king.com/en/candy-crush-jelly-saga/problems-with-your-games-crashing-loading-on-certain-ios-devices
Let me know how you get on