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Hi Angela, Thank you for posting on King care.
Are you trying to connect via Facebook? If so, please see this article,Β
https://care.king.com/en/blog/article/facebook-lost-progress-and-friends-lists
Let me know if none of the troubleshooting helps
As long as you were connected before, it can be restored, and if you weren't, we have some pretty good magical moderators here so one way or another, progress will be brought back. The only thing is, saved boosters won't be. But gold and beans will