Level ends before the hours run out. Why?

Karen_Headley

I have 2 tablets which both had Pearl Paradise on them. There was approximately 50 hours remaining. The next time I went to play, the bonus game on the one tablet was gone. This has happened several times this month. Right now I am taking care of a 88 year old relative who is failing rapidly so I don't get much time to play. Thank you!

Lady_Choo

Hi Karen, I am sorry to hear that. Obviously you want it to work when you get chance to play it. The mini games are in testing which means that they are prone to having issues or moving to another user, as its based on devices or location often rather than player. 

Can you tell me the OS of both devices please and we can start there. 

Thank you

Karen_Headley

Hi Karen, I am sorry to hear that. Obviously you want it to work when you get chance to play it. The mini games are in testing which means that they are prone to having issues or moving to another user, as its based on devices or location often rather than player. 

Can you tell me the OS of both devices please and we can start there. 

Thank you

Android 5.0.1 and 7.0 The 7.0 is the one that is dropping the game prematurely.