FHS level 926 fault

JennieW

My farm heroes saga throws me out when I try to play level 926. It’s fine on previous levels. How do I fix this?

Lady_Choo

Hi JennieW, I know they altered a level around that area so it could be that its created a fault on this level.

Can you try this troubleshooting for me and let me know if it helps please and if not, I will add it to the moderators list for next week. They can ask the studio to check

JennieW

Thanks for the reply but You haven’t said what you want me to do!

Lady_Choo

Oh my gosh I am so sorry. Doh moment! I meant to add it as a link...I know I copied it, wondering where I posted it instead haha. 

Here is it  

https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device

Xarly

Hi Jenni,

We need you to go through the process of troubleshooting in order to see if everything was in order when the issue happened. Here is the link again: https://care.king.com/en/blog/article/is-your-game-crashing-on-an-ios-device

Please read carefully and follow the instructions. If after this the issue is still there, please come back to us and we will take a look.

Thanks for your patience and support!

Cheers,

Xarly

JennieW

Hi sorry for the delay but my game won’t connect to Facebook and I can’t make a king account because it’s registered with Facebook! I don’t want to delete it until I know it’s saved. I’ve tried everything else on the instructions & it’s not helped.

Xarly

Hi JennieW,

Let's see things in a more detailed fashion via private message (check the envelope on the top right corner of your screen!). We will fix this together!

Cheers,

Xarly