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I was on level 900-something and lost all progress after syncing to Facebook . So many people have had this problem but the answer is in a private message so the rest of us have no clue how to fix or avoid this.
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Hello Wren- Welcome to the community. Please see this blog here for the steps to follow if you have lost your progress.
The Blog includes lots of steps on how to fix this problem yourself :-)
If you are not able to restore your own levels, please see the contact form at the end of the Blog, be sure to select "Lost Progress" as the reason of contact.
Many thanks