Only 1 booster in Farm Hero

CMFX140_

For about a month I have no matter how many boosters I win, I only get 1 booster.  I can win 5-6 boosters but only have 1 to use.  It is only replaced when I use a booster. This is new, as I used to have 5 shovels, 4 tractors now the most I can earn is 1 of each. Has something changed ?

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Lady_Choo

Good evening CMFX140

I need to check something. When you say how many boosters you can earn, do you mean the free ones that you get daily that recharge after so many hours? or ones you win from events?

If its events, could you let me know which device/iOS version you are uaing and add a screenshot if poss

CMFX140_

The boosters I am referring to are the ones that you win.  A screen pops up and say congrats you won these boosters but I never get more than 1 of each, in the past I would have multiple of each and haven’t had that in about a month.  I have an iPhone 7S and the iOS is 11.4 up to date.

Thanks.

Lady_Choo

Thank you for the info. You are right that shouldn't be happening. I am going to give you some troubleshooting..it will remove any boosters you have though, I need to warn you in advance, but often reinstalling does help. 

I am going to pass this on to the team as well in case others have reported it, but next time you win an event, could you screenshot the winning pop up and your boosters before and after as it will help feedback to the studio

Char-2

I have had the same problem for a month.  I usually play on a fire tablet and occasionally on my i phone.  When I won today it refreshed only the two boosters I had used but didn't add to the others.

MarkHawk

Hi CMFX140 and Char,

I have sent you a private message, so that we can check your player account. Please click on the envelope icon on the top right corner of the screen and kindly get back to me with the details in order to solve the issue.

- Mark