Why did my over 50,000 beans disappear after I reinstalled the game on my PC?

Allison_Beck

The game was bogging down really bad. I cleared my cache and it did not improve. I went to the help center and they suggested to delete the game and reinstall. They said, " I won't lose any game progress". Cool, so I did that and I didn't lose my progress! BUT, ALL MY BEANS over 50,000 were gone! Poof!!

Lady_Choo

Hi Allison, they shouldn't have gone is the simple answer. I know it happens on devices because its the connection not quite connected, but they usually come back with a simple reconnection. 

On PCs its a little different. Are you playing through Facebook (includes gameroom) or The Kingdom? The beans like your progress are saved on the servers so will be there somewhere. If you let me know how you are playing I can get the team to look into it