Application bug

Louise_Voorhagen

The games does not start since yesterday. Please fix this.

Lady_Choo

That is excellent

It might be something you have to keep doing to keep it going, so don't save too many boosters that's the only thing. 

Lady_Choo

HI Louise, thanks for posting. 

These things are usually caused by a glitch somewhere in the system so before we report it, I need to ask you to do some troubleshooting which you can find here. 

If that doesn't work (please try it first though) can you let me know your android version and the device and version number please

Louise_Voorhagen

Nothing helped. Android version: 7.0 Galaxy tab S2. I have the same problem on my smartphone Samsung S6 also Android 7.0.  

Lady_Choo

Hmmm. It might possibly be the devices due to the age, but I am going to pass it over to the team to see if they know of any issues. Mine has been working fine on all devices and I haven't heard of anyone else with the issue but that doesn't mean there isn't one. Hang in there, I will ask for help

Louise_Voorhagen

Thnx. I did see other people mention this same problem in the play store and also on this website.

Lady_Choo

That's fine, don't worry the team will see it tomorrow. 

With you saying about the play store, did you try the play troubleshooting?

https://support.google.com/googleplay/answer/7513003?hl=en

MarkHawk

Hi Louise!

Chicken Slayer told me about your issue with loading the game.

What happens when you try to start the game? Does it load the intro screen or does is crash?

Have you added any new apps or updates to the tablet lately?

Louise_Voorhagen

I see the orange king screen, than loading... still in the orange screen and than it crashes. No new apps or updates. The same goes for my smartphone.

Louise_Voorhagen

The problem seems to be solved after the update. Thnx 

Lady_Choo

That is excellent news

Sorry for the communication silence in between, sometimes we're still waiting for updates on the situation while they are quietly fixing it and they update the game and don't say anything. Glad its sorted now  

Louise_Voorhagen

Nope. After being able to play stop and reopen the game for one day I am now back to the same problem. It does not start anymore today. All I see is the orange screen and than it stops.