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Application bug
Louise_Voorhagen
Posts: 10
Level 1
in Support
The games does not start since yesterday. Please fix this.
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Best Answer
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That is excellent
It might be something you have to keep doing to keep it going, so don't save too many boosters that's the only thing.
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Answers
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HI Louise, thanks for posting.
These things are usually caused by a glitch somewhere in the system so before we report it, I need to ask you to do some troubleshooting which you can find here.
If that doesn't work (please try it first though) can you let me know your android version and the device and version number please
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Nothing helped. Android version: 7.0 Galaxy tab S2. I have the same problem on my smartphone Samsung S6 also Android 7.0.
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Hmmm. It might possibly be the devices due to the age, but I am going to pass it over to the team to see if they know of any issues. Mine has been working fine on all devices and I haven't heard of anyone else with the issue but that doesn't mean there isn't one. Hang in there, I will ask for help
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Thnx. I did see other people mention this same problem in the play store and also on this website.
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That's fine, don't worry the team will see it tomorrow.
With you saying about the play store, did you try the play troubleshooting?
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Hi Louise!
Chicken Slayer told me about your issue with loading the game.
What happens when you try to start the game? Does it load the intro screen or does is crash?
Have you added any new apps or updates to the tablet lately?
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I see the orange king screen, than loading... still in the orange screen and than it crashes. No new apps or updates. The same goes for my smartphone.
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The problem seems to be solved after the update. Thnx
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That is excellent news
Sorry for the communication silence in between, sometimes we're still waiting for updates on the situation while they are quietly fixing it and they update the game and don't say anything. Glad its sorted now
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Nope. After being able to play stop and reopen the game for one day I am now back to the same problem. It does not start anymore today. All I see is the orange screen and than it stops.
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