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Hi Latriice, if someone else has access to your device, then please make sure its password protected so that the situation cannot happen again. Mine is set up so that the password has to be entered correctly or it won't allow it to buy, everytime I try to buy something from the store.Β
In the meantime, you need to follow this link for the contact information and the team will have a look into it for you
https://care.king.com/en/blog/article/did-something-go-wrong-with-your-purchase-1