**Superstar information post** How to solve syncing problems if using an IOS device

Lady_Choo

So you have an issue with things not appearing on your game as they should be doing. You are connected to Facebook. You have tried uninstalling etc. Sometimes it just needs a good old kick and a complete removal of everything before it syncs over properly. Same for whether you use Facebook or the Kingdom. Players might have a linked Facebook and Kingdom account and yet things are still not showing up correctly as they should be. Your progress might be there but not your coins etc. 

**note this is for those who have level progress correct as it should be, if your level progress is missing you need this article here. 

So try this. 

Check for iOS updates.

Check for app updates.

Have you access to a pc? If you use Facebook. is your Facebook account current progress synced with your Kingdom account? If you need help with that you can find it here. Is everything showing as it should be on PC?

Once you have done that, or if you don't have access to a pc anyway, follow these steps. Please note that any boosters or saved lives that you have saved are stored in your device memory and not in the game itself, so its best to use up any before attempting this or they will get removed along with the game data. 

Uninstall the app.

Uninstall Facebook. 

Go into Safari and clear your cache, if you're not sure how to, you can find that help here

Hard reboot your device (Power and home on older devices, power and vol down on newer ones just cos apple like to make things harder)

Make sure there are no ios updates.

Re-Install the game app DO NOT at this point install the Facebook app. 

Log into Facebook or the Kingdom again ..however you did it previously before. 

Is your progress and everything back correctly? If so its ok to readd the Facebook app back to your device too.  

If not, shout for help and let us know your device, your iOS version, your app version and tell us what you have tried in order to solve the issue

Lady_Choo

You are welcome Elsa

Its easy to forget that Facebook app removal part lol.

_Elsa_

Thanks for this information!

Lady_Choo

You are welcome Elsa

Its easy to forget that Facebook app removal part lol.

gingerc

I did everything you ask now I have to start over

not happy here

Lady_Choo

You don't need to start over @gingerc contact the team here and they will restore your progress :)

ariver105

Hi I'm having the same problem.  So you are saying uninstall the bubble app then reinstall.. And then ask the team to reinstall my points and progress?

Lady_Choo

ariver105 said:

Hi I'm having the same problem.  So you are saying uninstall the bubble app then reinstall.. And then ask the team to reinstall my points and progress?

Hi yes, you will lose boosters as they are saved locally, but contacting the team can restore progess

Jleewaller86

Thanks for the help!😊👍🏻...I was trying to figure that out..

Lady_Choo

That is brilliant news @Jleewaller86

While you are over here, have you seen the contest area? Lots of chances to win!

https://community.king.com/en/farm-heroes-saga/categories/contests-fhs

Thank you for joining us 🙂

Jleewaller86

thank you for the Welcome!!🙂

Jleewaller86

Can anyone tell me what I'm doing wrong...I'm trying to play on my laptop but it connects to a wrong Facebook account then what I play under on my phone and it starts me at level 1😳😟...if anyone can give me suggestions on what to do... I'd really really appreciate it 😊