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Game makes my mobile reboot. Is it my Samsung J4?

AlBelKazel
AlBelKazel Posts: 2

Level 1

edited December 2018 in Support
I got a new J4 and Farm Heroes caused it to reboot while I was playing. I tried uninstalling and reinstalling, but that didn't help. So I got another J4 & it's doing the same. Could it be the app?

Answers

  • MarkHawk
    MarkHawk Posts: 4,061
    Hi there AlBelKazel! Welcome to the Farm Heroes community :waving:

    I did a check on your phone specifications and it should have sufficient resources to play the game.
    You could try keeping the charger cable in the mobile while playing. This would reveal if the battery has a defect and loses capacity. Another option is to close any running apps and tasks while playing the game.

    If your phone gets very warm while playing the game could also indicate that the phone is having a hard time and if that's the case then I recommend that you instead play Farm Heroes on another device or on Facebook/King.com
  • AlBelKazel
    AlBelKazel Posts: 2

    Level 1

    edited December 2018
    Thanks. I also moved the app to my sd card, & it's crashed less. That might help someone else with a similar problem.
  • Lady_Choo
    Lady_Choo Posts: 26,384
    Thank you @AlBelKazel that will help some players I am sure :) 

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