Wrong package ... please help

DaniKi

I recently purchased the wrong package for gold bars. Can I please get a refund? You can take back the gold bars. 

firebombmarkus

Hi @DaniKi and welcome to our adorable Community 😊 I am sorry this is happening to you. There is a way to do this. On the link below you will find a post with various options to manage your purchase gone wrong. There is also an option for refund so read carefully! 

https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

I hope this will help you. Keep me informed and don't hesitate to ask if you have more questions. Have a great weekend 🤗

DaniKi

It says I have no transactions 

firebombmarkus

Did you go here for a refund? 

If you did and it didn't work, you can contact the support team here and explain to them what is happening

DaniKi

I did follow the instructions you sent first to no avail. 

I have contacted Support. 

Thank you. 

firebombmarkus

Great! Just be a little patient and you will get the answer @DaniKi

DaniKi

Thank you so much!

firebombmarkus

You are welcome 🤗 @DaniKi