Wrong package ... please help

DaniKi · January 2019

I recently purchased the wrong package for gold bars. Can I please get a refund? You can take back the gold bars.

firebombmarkus · January 2019

Hi @DaniKi and welcome to our adorable Community 😊 I am sorry this is happening to you. There is a way to do this. On the link below you will find a post with various options to manage your purchase gone wrong. There is also an option for refund so read carefully!

https://community.king.com/en/candy-crush-saga/discussion/246195/did-something-go-wrong-with-your-purchase#latest

I hope this will help you. Keep me informed and don't hesitate to ask if you have more questions. Have a great weekend 🤗

DaniKi · January 2019

It says I have no transactions

firebombmarkus · January 2019

Did you go here for a refund?

If you did and it didn't work, you can contact the support team here and explain to them what is happening

Image: https://us.v-cdn.net/6030983/uploads/editor/y7/tpjyburttaq1.jpg

DaniKi · January 2019

I did follow the instructions you sent first to no avail.

I have contacted Support.

Thank you.

firebombmarkus · January 2019

Great! Just be a little patient and you will get the answer @DaniKi

DaniKi · January 2019

Thank you so much!

firebombmarkus · January 2019

You are welcome 🤗 @DaniKi

Wrong package ... please help

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