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Even's game is comingsoon untill now

glorygold
glorygold Posts: 3

Level 1
in Support
I reinstalled my game after reset mobile. I have been playing the game before but I don't save with e-mail. 
I played on level 268 but event can't play. ..is coming soon all the time.

Best Answers

  • PummyRaj
    PummyRaj Posts: 45,123
    Answer ✓
    Hello @glorygold, Hearty welcome to the New King Community!

    Can you please try to explain the issue more?  Is the game not loading for you after you reset your mobile?  Are you not able to play only the special events or the regular levels of the game too?

    I understood that you are playing on your mobile.  Do you have the latest version & update of the game?  

    Please post back by clicking on the "Quote" below to my post or tap on the "Type your Comment" box :+1:
  • PummyRaj
    PummyRaj Posts: 45,123
    Answer ✓
    Hello again @glorygold!  Hope you are having a nice day :) 

    I am very sorry that you are having this issue on your game & it is very strange to hear that even with the latest updated version, the game is not working :(

    I would also recommend you to contact the King Support Team like our Farm Heroes Community Manager @MarkHawk suggested above... here is that link again...   https://soporto.king.com/contact
    Please take few screenshots with the issue and keep them handy.  Those will be very helpful for the King team to understand the issue better.  And please don't be upset if you do not hear from the team quickly.  First, you will receive an automated message, then a person from King Care team will contact within a week (max)... it depends on the volume of the complaints/issues they have to look at.

    Hoping for the best :+1:

Answers

  • PummyRaj
    PummyRaj Posts: 45,123
    Answer ✓
    Hello @glorygold, Hearty welcome to the New King Community!

    Can you please try to explain the issue more?  Is the game not loading for you after you reset your mobile?  Are you not able to play only the special events or the regular levels of the game too?

    I understood that you are playing on your mobile.  Do you have the latest version & update of the game?  

    Please post back by clicking on the "Quote" below to my post or tap on the "Type your Comment" box :+1:
  • MarkHawk
    MarkHawk Posts: 4,061
    Hi there glorygold - welcome to the Farm Heroes community :waving:

    I'm also a bit in doubt what happened after you re-installed the game.
    If you never connected the game to FB then all your levels, highscores and in-game items will be gone after deleting the app :anguished:
    However we might be able to help you out. All you'll need to do is to get in contact with support. Please use this page: https://soporto.king.com/contact and we will get back to you with a solution :chuffed:
  • glorygold
    glorygold Posts: 3

    Level 1
    Hi Pummy_Raj
    said:
    I downloaded the game again on my new mobile and I can play regular level but I can't play special event. It says coming soon always.
    I don't know why I can't play also I updated the game and I have lasted version already.

    Pls. tell me 🙏🙏🙏




    Hello @glorygold, Hearty welcome to the New King Community!

    Can you please try to explain the issue more?  Is the game not loading for you after you reset your mobile?  Are you not able to play only the special events or the regular levels of the game too?

    I understood that you are playing on your mobile.  Do you have the latest version & update of the game?  



  • glorygold
    glorygold Posts: 3

    Level 1
    MarkHawk:
    Thk. I try to do that. 
    I know about your answer, level score and item is gone when I re-installed the game but I don't know why I can't play special event until now.  Tell me please.



    chuffed:
    Hi there glorygold - welcome to the Farm Heroes community :waving:

    I'm also a bit in doubt what happened after you re-installed the game.
    If you never connected the game to FB then all your levels, highscores and in-game items will be gone after deleting the app :anguished:
    However we might be able to help you out. All you'll need to do is to get in contact with support. Please use this page: https://soporto.king.com/contact and we will get back to you with a solution :chuffed:

  • PummyRaj
    PummyRaj Posts: 45,123
    Answer ✓
    Hello again @glorygold!  Hope you are having a nice day :) 

    I am very sorry that you are having this issue on your game & it is very strange to hear that even with the latest updated version, the game is not working :(

    I would also recommend you to contact the King Support Team like our Farm Heroes Community Manager @MarkHawk suggested above... here is that link again...   https://soporto.king.com/contact
    Please take few screenshots with the issue and keep them handy.  Those will be very helpful for the King team to understand the issue better.  And please don't be upset if you do not hear from the team quickly.  First, you will receive an automated message, then a person from King Care team will contact within a week (max)... it depends on the volume of the complaints/issues they have to look at.

    Hoping for the best :+1:

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