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I get an error every time I try to get into my King account

peachy47
peachy47 Posts: 1

Level 1

edited March 2019 in Support
I can't get into my king account keeps coming up as error 

Answers

  • mysticalmysty
    mysticalmysty Posts: 30,461
    edited March 2019
    Hi @peachy47 Have you try all steps on this link https://community.king.com/en/farm-heroes-saga/my-farm-heroes-saga-wont-connect-to-internet-it-is-updated-and-my-internet-is-on-and-working-what-is   you might lose some of your boosters in the process but still better than not being able to play 😊
  • PummyRaj
    PummyRaj Posts: 45,123
    Hello @peachy47

    A Warm Welcome to the King Community, where you can seek Answers / Suggestions from your fellow players in any King Games' Sections :)

    Few Questions for our clarification ---
    (1) Is it the issue with logging into your King game App through Facebook account OR Kingdom account?  If it is Facebook account, please follow the link that was provided my friend @mysticalmysty

    (2) If it is the issue with King account (Kingdom / king.com, etc.,), please answer below points
    a) what device are you using -- PC or Mobile device?  If Mobile device, which one?
    b) What is happening when you are trying to log-in?  
    c) Hope your Internet connection is fine AND you are typing in the correct password!! 
    d)  Can you please provide a screenshot of that error message?

    ** TO post back, please tap on "Type your Comment" box located below.  And to attach the Screenshot, click on the "Attache Image" icon that appears in the toolbar while you type your message.

    Looking forward to assist you further!  Have a nice day/evening :+1:
  • maby33
    maby33 Posts: 4

    Level 1

    Hola comunidad. Quisiera que me ayuden. Despues de pagar la factura del telefono celular, volvio internet pero mi juego no al celular. Me dice que tengo que actualizar Flash Player. Lo hago, se carga el juego pero no se abre. Que puedo hacer? En la PC tarda un poco pero se abre,  pero me explica como jugar; o sea empieza del primer nivel. Yo estaba en nivel alto, mas de 1000. Recien ahora que tengo este problema abri la cuenta en esta pagina. 
  • PummyRaj
    PummyRaj Posts: 45,123
    Hello @maby33,

    A Warm Welcome to the King Community.  You can ask Questions or share your ideas in any King Games' Sections :) 

    I am sorry to say that I could not understand what you wrote :(  Please come back and post in English as the Community supports ONLY English language for everybody to communicate and understand better! 

    Please come back and post through this link  https://community.king.com/en/farm-heroes-saga/post/question/support-fhs

    Looking forward to talk to you and assist you with the issue you have in your game :+1:

    Have a nice day/evening!
  • maby33
    maby33 Posts: 4

    Level 1

    Hello community I would like you to help me. After paying the cell phone bill, he returned to the internet but my game did not go to the cell phone. It tells me that I have to update Flash Player. I do it, the game is loaded but it does not open. What I can do? On the PC it takes a bit but it opens, but it explains how to play; That is, the first level begins. I was in high level, more than 1000. Just now I have this problem opened the account on this page.entario
  • maby33
    maby33 Posts: 4

    Level 1

    Hello community I would like you to help me. After paying the cell phone bill, he returned to the internet but my game did not go to the cell phone. It tells me that I have to update Flash Player. I do it, the game is loaded but it does not open. What I can do? On the PC it takes a bit but it opens, but it explains how to play; That is, the first level begins. I was in high level, more than 1000. Just now I have this problem opened the account on this page.
  • PummyRaj
    PummyRaj Posts: 45,123
    Hello @moby33,

    Thank you very much for coming back and posting in English :+1:  Would you mind me asking you few questions to better understanding?

    1) Are you getting the message of "Update Flash Player" on your cell phone?  If so, did you try Updating it? 
    2) On you PC game, are you able to scroll to level 1000 and open your current level or is it not letting you?  Can you the level numbers & stars till level # 1000?  
    Can you please provide a picture of that?  Take a picture with your cell phone and post it here.

    Please let me know if you need any help with posting the picture.  I will check back later for your answer :+1:

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