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charged twice for purchase
Hi I've just been playing Farm Heroes Saga on my phone (logged in via facebook). I had run out of gold bars and needed 5 to complete a level, so I tried to purchase the better value deal (20 gold bars and 1 each of the bombs). After entering my password for the payment it said my payment was unsuccessful and to try again. I entered my password again - it came up saying my payment had been successful and then gave me 40 gold bars, so I think you've charged me twice. Please can you let me know how I can get a refund as I now had 20 gold bars more than I should have, and I only wanted to pay £1.99 - not pay it twice.
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Answers
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Hello @Mary_Mlot,
Hearty Welcome to the Candy Friends section of our friendly King Community
Like I mentioned above, this section belongs to Candy Friends. But, for all purchase issues,
please follow this link and select the best option that fits your device https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase
I would suggest you to select the last option to contact "King.com" through this link https://soporto.king.com/support
While filling it up, select the "Topic" as "Problems with Purchase" and then, "Sub-Topic" with "Payment Queries". Explain more about the issue in the box -- "Tell us what you need".
** Please reply back if you need any further assistance or clarification, by tapping on "Type your Comment" box located below.
Hoping for the best & have a nice day/evening
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Thank you ever so much for your help - I couldn't work out where to look for help - I followed the link you gave me, and found the link to request a refund
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Hi, just moving this to the Farm Heroes Community where it belongs
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Hello again @Mary_Mlot,Mary_Mlot said:Thank you ever so much for your help - I couldn't work out where to look for help - I followed the link you gave me, and found the link to request a refund
I am glad it worked out for you! Please come back if you need any help in future
All the Best & have a great day/evening
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