How do I recover my farm hero saga game?

tillythecat

How do I recover my farm hero saga?

firebombmarkus

Hi @tillythecat and welcome to our adorable Community 😊 Can you tell me more about your issue? Did you lose your progress and want to get it back?

tillythecat

I have the game on an old phone and yesterday when I opened it, it started at level 1. Not that pleased as I was on level over 1300. Can't remember if the game was ever saved anywhere. Is it retreivable ?.
 Thanks for your help

firebombmarkus

@tillythecat It's easier to get progress back if you were connected to Facebook or King. I will post the link below so you can check it out, follow the steps and see if you can manage to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/246151/how-to-get-your-level-and-progress-back

If your game wasn't connected to Facebook or King account, you will have to fill in the support form here

https://soporto.king.com/contact

Please be sure to select "Problems with my game" and then "Game didn't save". Once you fill in the form you will get an automated email message which you need to reply to in order for the support team to reach you. If you do not answer it they won't reach you.

I hope this will help you. Let me know if you need assistance. Have a wonderful day 🤗