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Keep saying I'm disconnected from the internet but I have internet and I can't purchase

Jalal1081Jalal1081 Posts: 9 Newbie
edited May 2019 in Support
Lately keep saying I'm disconnected from the internet but I have internet and I can't purchase or follow my friend in the game

Answers

  • MarkHawkMarkHawk Posts: 4,061 Community Manager
    Hi Jalal1081 :waving:

    Are you playing on Facebook or on mobile?

    There was recently an issue with the version for Android - Google had an outage for some hours but it has since been fixed.



    Welcome to the King Community! 

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  • Hey! Would you like to give us your opinion?

  • Jalal1081Jalal1081 Posts: 9 Newbie
     Thanks for answering  yes  I'm using  my phone  play the game I'm still have that problem till now this problem happened to me when I change my password for the game thank you again
  • Lady_ChooLady_Choo Posts: 13,777 Farm Moderator
    Hi @Jalal1081 did you change the password on King.com or on Facebook? It sounds like whichever you have changed, you need to re-enter the password within the game. 
    Can you hit the cog, and click connect, or if it says connected, click disconnect first, then connect again.


    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    Stars follow the sun, there is beauty and light to be had even in the darkest day. They will rise again.⭐
    New contest! 🍓  Win boosters in the Farm Heroes area 🍓
    Farm heroes addict collecting cropsies since 2013. 

  • Jalal1081Jalal1081 Posts: 9 Newbie
    Hi 
    Thanks for following up with me I don't have Facebook I like changes from the website king after I change my password I lost the disconnect to the game
  • Lady_ChooLady_Choo Posts: 13,777 Farm Moderator
    Ok did you try disconnecting your king log in? Do you have access to a computer? Can you go to the king.com website and log in there and see if your password is working ok and your progress appears and let me know if that works or not please. 
    Also, go into settings on your phone, go to apps, then FHS then clear cache, then go back to settings, storage and clear cache and try logging in again into the game and see if that works :) 


    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    Stars follow the sun, there is beauty and light to be had even in the darkest day. They will rise again.⭐
    New contest! 🍓  Win boosters in the Farm Heroes area 🍓
    Farm heroes addict collecting cropsies since 2013. 

  • Jalal1081Jalal1081 Posts: 9 Newbie
    Hi again 
    Yes my password is good I log in in the website king .com and it's work. 
    The second option through my  phone didn't work thank you 
  • Lady_ChooLady_Choo Posts: 13,777 Farm Moderator
    I ah I’m sorry. I’m going to tag one of the team, @Crazy Cat Lad to see if he can help. It might not be until Monday though as it’s the weekend now :) 


    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    Stars follow the sun, there is beauty and light to be had even in the darkest day. They will rise again.⭐
    New contest! 🍓  Win boosters in the Farm Heroes area 🍓
    Farm heroes addict collecting cropsies since 2013. 

  • Jalal1081Jalal1081 Posts: 9 Newbie
    I log in the  computer what do I see my level 
    1 4 7 8  but my phone I already passed it that one  my level at  the phone 1481 and you can see the picture down  thank you 
  • Jalal1081Jalal1081 Posts: 9 Newbie
    I'm sorry just one more question if I delete the app from my phone and download again today going to lose everything
  • Jalal1081Jalal1081 Posts: 9 Newbie
    Hi guys I'm ok now I did delete the app and download it again I lost a couple level but I sync my account to King.com and I'm okay now
    Thank you for helping chicken slayer
  • Lady_ChooLady_Choo Posts: 13,777 Farm Moderator
    Hi @Jalal1081 I am so sorry for not seeing this over the weekend! We had a busy couple of days in the slayers household. 
    Glad to hear everything is sorted, it sounds like there could have been a connection problem and that's why the account lost a couple of levels. Can you get into the connection ok now? just to clarify :) 


    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    Stars follow the sun, there is beauty and light to be had even in the darkest day. They will rise again.⭐
    New contest! 🍓  Win boosters in the Farm Heroes area 🍓
    Farm heroes addict collecting cropsies since 2013. 

  • Jalal1081Jalal1081 Posts: 9 Newbie
  • Lady_ChooLady_Choo Posts: 13,777 Farm Moderator
    That is awesome news then :) 
    Happy playing! 


    Keep social distancing 🥕 Stay Local no trips to Barnard castle! 🥕 Protect your loved ones 🍓 Hands face space 🍓 
    Stars follow the sun, there is beauty and light to be had even in the darkest day. They will rise again.⭐
    New contest! 🍓  Win boosters in the Farm Heroes area 🍓
    Farm heroes addict collecting cropsies since 2013. 

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