How can I get lost time I purchased that I couldnt use because game locked on special offer screen?

pjbradburn

I purchased two $12.99 packages within an hour on 6/18/2019 and when I finished one of my games with over 2 and a half hours left the game put up a special offer screen with a timer on it which locked the game and Iost all the time that I had cause I couldnt get back into game.  I quit, force quit and reopened and it comes back to special offer screen and does not let me get to main menu.

PummyRaj

Hello @pjbradburn, Hearty Welcome to the Farm Heroes section of our friendly King Community

I am very sorry to hear that you could not use your entire "Unlimited Lives" from the packages you have purchased!!

Here is the link for King Support team who handles with all the Purchases.... https://soporto.king.com/contact

** GO to this link and fill the form.  While doing so, fill in the TOPIC as "Problems with Purchase" and the Sub-Topic with "Unsuccessful Purchase".  Then explain briefly about the issue in the Comment box provided.

You should be receiving an automated reply as an acknowledgement with a Ticket number, and then the team should be contacting you soon.  If you do not hear from them within 3 days, please send a reply to the automated email you have received giving a heads-up. 

Hope you have kept the Purchased receipts safely... they might come in handy if they ask for any details!!

Hope you receive your purchased free lives! 

Thank you for posting in the Community!  Have a nice day/evening! 

P.S:  If you are interested to gain some Gold Bars into your game, please go to this link and participate in this contest  http://to.king.com/ox8t