Bonnies booster keeps reverting to the beginning

Kelly_Taylor

I’m really getting fed up of Bonnies boosters resetting to the beginning. I use all my tools to boost to the highest silver Bonnie and then when there are still meant to be over 100 hours left to use her powers they disappear. I’m left with with a really bad game having used everything I’d saved up to get her fully loaded. Are you going to fix this? I’m considering deleting the app if not. When she works it’s brilliant but when it doesn’t I just can’t even look at the screen. Fed up to the max!

Lady_Choo

Hi @Kelly_Taylor I am so sorry you are having issues with Bonnie. 
Can you let us know which device and app version you are using please and I will mention it to @QueenB
Thank you  

Kelly_Taylor

How do I tell what version I am on? It’s relatively new with the new levels added. My computer is an iPad Air 2. Thanks

QueenB

Thanks @Chicken_Slayer👍

I'm sorry to hear you're having issues with Bonnie @Kelly_Taylor, so you're saying that Bonnie keeps restarting even after you have passed a level without losing it?

I've checked with the Studio and they can't see any issues with other players so we will need your User ID to investigate further. This link will help you find it. 

Thanks  

Kelly_Taylor

It’s 7272128674. This has happened twice recently. Thank you

QueenB

Awesome, thanks

According to our Player Support, since 24th of August until 25th, level 2378 was failed over 10 times and that is the reason Bonnie started at the beginning again.

Do you remember this?

Kelly_Taylor

No, Bonnies boosters had reverted back to 0 hence why I failed that level so many times. I’d used all my personal boosters passing the levels to get Bonnie fully powered up and then had nothing left to get through this level which was extremely annoying. I did not lose all of Bonnies boosters they reverted to 0. Please look into this further. 

QueenB

In this case @Kelly_Taylor you will have to get in touch with Player Support here as this was the information they've provided.

As the Community do not have access to this feature, this needs to be reported to the Studio trough Support if something is wrong as we haven't received any similar reports.

Hope they will be able to provide some more insights.

Kelly_Taylor

I will do so. I have noticed that even in the last 12 hours on 2 separate occasions when I  haven’t had internet connection Bonnie has been at 0. I have not played at those times. Eventually she has come back fully loaded although not always immediately on connecting to the internet. Thank you. 

Halexmommy

Kelly_Taylor said:

I’m really getting fed up of Bonnies boosters resetting to the beginning. I use all my tools to boost to the highest silver Bonnie and then when there are still meant to be over 100 hours left to use her powers they disappear. I’m left with with a really bad game having used everything I’d saved up to get her fully loaded. Are you going to fix this? I’m considering deleting the app if not. When she works it’s brilliant but when it doesn’t I just can’t even look at the screen. Fed up to the max!

I don't even get Bonnie at all.  My hubby's app gets it but I don't .