FIXED! Mushrooms not being collected!

Zuzana_Hircova

Hi, I’m on level 2619 and mushrooms are acting “weird” - usually they are being collected when forming row of min. 3, but now they just stay theyre and/or multiple... No matter if I match 3,4 or 5, or even T shape, normally they were always collected but they are not anymore and it’s very difficult to collect them. Is this something that can be fixed? Thanks!

QueenB

@Zuzana_Hircova I found it, thank you so so much 🙏

I've passed this on to the Studio and they are having a look at it. I don't know how long this will take so you can keep playing as it seems to work sometimes but not all the time so you can at least try to keep making progress in the game.

I'm really sorry for the inconvenience caused and thanks for your patience while we look into this 😉

Zuzana_Hircova

Hi @QueenB, seems like mushrooms are back to normal! Woo hoo 🥳

firebombmarkus

Hi @Zuzana_Hircova and welcome to our adorable Community 😊 It sounds like a glitch indeed. Did it happen once or it happens every time you play this level? Please tell me which version is your game and which OS and device are you using.

Zuzana_Hircova

Hello @firebombmarkus, I have iOS 12.4.1 on iPhone 7, the version of game is 5.25.5. It happens since I started playing this level, very weird indeed, also annoying as the grownup mushrooms just shrink back to baby ones instead of disappearing when matching them. Tried restarting/reinstalling the app but it didn’t help.

firebombmarkus

@Zuzana_Hircova Ok, thank you so much for your feedback. I will tag @QueenB so she can report this to the studio and check it out. See you around 🤗

Zuzana_Hircova

@firebombmarkus thanks a lot! 👍🏼 I also made a video where you can see exactly what’s happening if it will be necessary 

firebombmarkus

@Zuzana_Hircova That's great, you can post it if you will cause it will be useful for sure 😊

QueenB

Is this still happening @Zuzana_Hircova?

We've just tested the level and was not able to reproduce the issue 😟

Zuzana_Hircova

Hi @QueenB, I still have the issue, now I’m on the next level 2620 and it’s doing the same thing. It won’t allow me to post videos here but maybe I can forward it to some email address to show you?

QueenB

Yeah, we don't have a post video feature here.... Can you send a private message with the video on the Facebook fan page here: https://business.facebook.com/FarmHeroes/posts/

Once done. let me know so I can locate you message. You will get a automated response but just ignore it.

Thanks  

Zuzana_Hircova

Hi @QueenB, I just sent the fb message 😊

QueenB

@Zuzana_Hircova I found it, thank you so so much 🙏

I've passed this on to the Studio and they are having a look at it. I don't know how long this will take so you can keep playing as it seems to work sometimes but not all the time so you can at least try to keep making progress in the game.

I'm really sorry for the inconvenience caused and thanks for your patience while we look into this 😉