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No internet connection

LeaC
LeaC Posts: 147
in Support
since yesterday the game has said there’s no internet connection so I’m not getting my daily bonus, any events or the honey harvest team. I play the game via the app on my phone. It is not connected to Facebook.

Best Answer

  • LeaC
    LeaC Posts: 147
    edited October 2019 Answer ✓
    Didn’t work. Fixed it by deleting the game app and reinstalling

Answers

  • QueenB
    QueenB Posts: 15,666
    Hi @LeaC!

    Are you playing on an Android or Apple device?
  • LeaC
    LeaC Posts: 147
    Hi, I’m on my iPhone 🙂
  • LeaC
    LeaC Posts: 147
    Just to add - I’ve got the same issue with Candy Crush Soda
  • LeaC
    LeaC Posts: 147
    Still offline
  • QueenB
    QueenB Posts: 15,666
    Thanks for confirming @LeaC!

    Can you please try the following on your device:

    - Disconnect the game from Facebook/King account (if connected).

    - Delete Facebook App if you have it installed.

    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).

    - Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

    Hope this does the trick :) 
  • LeaC
    LeaC Posts: 147
    Do I have to delete Facebook if the game isn’t linked to it? 
    Thanks 
  • LeaC
    LeaC Posts: 147
    edited October 2019 Answer ✓
    Didn’t work. Fixed it by deleting the game app and reinstalling
  • QueenB
    QueenB Posts: 15,666
    Yeah, reinstalling the game app usually fixes most issues so glad you tried that option and it worked :) 

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