No internet connection

LeaCLeaC Posts: 8
since yesterday the game has said there’s no internet connection so I’m not getting my daily bonus, any events or the honey harvest team. I play the game via the app on my phone. It is not connected to Facebook.

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Answers

  • QueenBQueenB Posts: 2,765 Community Moderator
    Hi @LeaC!

    Are you playing on an Android or Apple device?

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
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  • LeaCLeaC Posts: 8
    Hi, I’m on my iPhone 🙂
  • LeaCLeaC Posts: 8
    Just to add - I’ve got the same issue with Candy Crush Soda
  • LeaCLeaC Posts: 8
    Still offline
  • QueenBQueenB Posts: 2,765 Community Moderator
    Thanks for confirming @LeaC!

    Can you please try the following on your device:

    - Disconnect the game from Facebook/King account (if connected).

    - Delete Facebook App if you have it installed.

    - Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).

    - Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

    Hope this does the trick :) 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat 🧐 Check it out here

  • LeaCLeaC Posts: 8
    Do I have to delete Facebook if the game isn’t linked to it? 
    Thanks 
  • QueenBQueenB Posts: 2,765 Community Moderator
    Yeah, reinstalling the game app usually fixes most issues so glad you tried that option and it worked :) 

    Farm Heroes Saga - The studio is hunting for feedback, share yours here
    Royal Championship, whaaat 🧐 Check it out here

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