Why can't I claim my rewards when there is a green checkmark that I have enoungh to claim reward?

tjb51097

Why can't I claim any rewards that I have enough companions and there is a green checkmark for the rewards

PummyRaj

Hello @tjb51097 Hearty Welcome to the Farm Heroes section of our friendly King Community  

I am sorry to hear that you are not able to claim the rewards that Companions are giving you!! 

Can you please post a screenshot of those Companions with check marks next to them?  Here is a link that tells you how to take screenshot https://www.take-a-screenshot.org

** TO post back, tap on "Type your Comment" box located below.  And to post the screenshot, tap on "Attach Files" icon located in the tool-bar, then select "Choose Files" to upload the picture(s) from your device.  

Talk to you soon!  Have a great weekend ahead!

QueenB

@tjb51097, are you referring to this issue: https://community.king.com/en/farm-heroes-saga/discussion/178046/wy-do-i-see-on-the-companions-end-of-the-companions-at-level-1110#latest

tjb51097

Hello! I am only on level 709 and have about 14 rewards that I can't collect. Thank you!

QueenB

Can you provide us a screenshot od the rewards you're unable to collect @tjb51097 as I'm not sure what you're referring too 😕

For any guidance, please visit this useful website: www.take-a-screenshot.org

Thanks for your collaboration