Need help with a purchase made!

samhoward

hi yesterday 29th nov i paid 9.99 for 70 gold bars i didnt get the gold bars but the money has been taken after i requested the gold bars the creen said there was a error
and payment failed but the money has gone out my account can you help please

PummyRaj

Hello @samhoward Hearty Welcome to the Farm Heroes section of our friendly King Community  

I am sorry to hear that you have not received the items that were purchased and the money was deducted!!  This King Community does not deal with the Purchase issues as the query includes your personal details! 

Hence, I would suggest you to contact the King Support team through this link: https://soporto.king.com/contact 
** While filling out, enter the TOPIC as "Problems with Purchase";
and the SUB-TOPIC as "Purchased Items not Received"; 
Explain briefly about the issue and Submit the form.

NOTE:  Along with above details, make sure to enter the Game Name correctly! After sending the complaint, you will be receiving an automated email as acknowledgement.  If you have not heard from them within 3 days, send a reply to the same email you have received. 

Hoping for the Best!  Have a great rest of the weekend!

** Please post back if you need further assistance by tapping on "Type your Comment" box located below