I just paid $1.99 for 20 gold bars..I got the extra bars but the game stopped and I could not finish

cehb828

I just paid $1.99 for 20 gold bars and I got the extra bars but the game stopped and I could not finish!

Lady_Choo

@Olivia_Lim the best way to get your purchases sorted is to contact the team via this link

As the item is digital it is not subject to the same rights that physical items are, and in most cases you will be told by the app providor to go back to the place that you bought the add ons/boosters from which in this case @claudiawojtyla would be King. Who can then look into the account and reissue the boosters. Its the simpler way to do it as for all Apple know, you could have used the items and be saying you haven't. At least King can see on your account if boosters have or haven't been added or if they have been used 😊

Lady_Choo

Hi @cehb828 and welcome to the community!

I am sorry you had issues, unfortunately as its a payment issue, you would need to follow this link
here 
https://community.king.com/en/candy-crush-friends-saga/discussion/246162/something-wrong-with-your-purchase

so you can contact the team directly who will be able to help you  

claudiawojtyla

you could get back your money!

• You can report a problem here https://support.apple.com/en-us/HT20408
• you can request for refund in your Bank

Olivia_Lim

I didn't know can ask for a refund. Thanks.. its useful.

claudiawojtyla

@Olivia_Lim of course u can :)

claudiawojtyla

@cehb828 if my answer is helpful Please check it for accept answer :)

Lady_Choo

@Olivia_Lim the best way to get your purchases sorted is to contact the team via this link

As the item is digital it is not subject to the same rights that physical items are, and in most cases you will be told by the app providor to go back to the place that you bought the add ons/boosters from which in this case @claudiawojtyla would be King. Who can then look into the account and reissue the boosters. Its the simpler way to do it as for all Apple know, you could have used the items and be saying you haven't. At least King can see on your account if boosters have or haven't been added or if they have been used 😊