Failed to connect to store

Carolkw345

I can’t buy tools because failed to connect to store message. I have WiFi and 4G and operating properly. What is issue. Also tried to login on Pet rescue game under my king account for my email address and saying connection issue. Please fix this frustrating issue

stan1981

U can play game but cannot buy things from apple-store? Is this what u mean? 

Carolkw345

Yes

stan1981

Ok. Then isn’t that good? No need to spend money? 

Check your Apple account. 

Carolkw345

For what. That is not answering my connection issue problem 

[Deleted User]

Hi @Carolkw345

Are you only having connection issues with the one game, or is it with other things as well? Could you also give us some details of what device you are using?

gmverdi1976

Im having the same issue. I check my connections as well. Its all the King games for me. Can't connect to anything

Carolkw345

I’m using iPhone and only this game it says failed to connect to store 

QueenB

@Carolkw345 and @gmverdi1976, checking to see if you are properly connected trough your Apple ID is not a bad idea as you might also have lost connection with the Store.

If this still doesn't help, try the following:

- Disconnect the game from Facebook/King account (if connected).

- Delete Facebook App if you have it installed.

- Clear cache from your Safari: http://www.imore.com/how-clear-stored-website-data-ios-7-safari (Super Important).

- Restart the device and try connecting the game back to Facebook/King account so your progress can sync.

Barbara1972

**Edit by CM: Unsupported language**

QueenB

Welcome to our Community @Barbara1972  🤗

Sorry, but we only use English in the King Community, to make sure that everyone understands and can be understood. 

Please feel free to re-post your question in English and one of our members will be happy to help you.

Thanks for your understanding and have a lovely day!