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game crashes

Terina_Mallows
Terina_Mallows Posts: 9

Level 2

Farm heros saga keeps crashing, the game screen goes completely black mid game. I'm playing on my desk top using windows 10.Please help

Answers

  • stan1981
    stan1981 Posts: 3,418
    R u using flash or HTML? 
    There is an issue with flash ...
    can u check whether u r on the latest version and try different browsers? 
    Else possible to play on phone ? 
  • PummyRaj
    PummyRaj Posts: 44,294
    Hello @Terina_Mallows, A Warm Welcome back to our friendly King Community 🤗

    I am very sorry to hear about the issue you are having in the game!!  I have few questions for you to get more clarity on the issue....   

    1) Do you have any other games installed on your Windows 10?  Are they performing properly? 
    If you are having issues with other games also, we can try some trouble-shooting steps and see if it resolves the issue!!  

    2) If it is just the Farm Heroes, you said it is in middle of the game, right?  Can you tell me which level you are playing?  Did you try to play another level to see if plays fine?  


    Please let me know by typing your reply in the blank comment box provided below. 

    Talk to you soon!  Have a great rest of the day/evening!  
  • Dan_Van
    Dan_Van Posts: 2

    Level 1

    Every time I select a bonus the game crashes and I have to power down to restore the game with no bonus

  • aijaziqbal
    aijaziqbal Posts: 8,884

    Hi and welcome to the community.

    Please log out, update your game application, restart your device and login again and check if it solves your case.

    Thanks.

  • Diamond_Lim
    Diamond_Lim Posts: 167,504

    Welcome to Sweet King Community!

    How about you can see answers and solutions by Community Team :

    Sometimes it’s also possible that you are unable to play these because you don’t have the latest version of the app or a stable Internet connection, or simply you’re not connected to the Kingdom or Facebook. You can also try opening the game, logging out of the Kingdom or Facebook, closing the game, then finally re-opening and connecting again. Some of these tricks may work for you.

    If they don’t, it’s just a matter of time. You may not be amongst the selected group at the moment but soon you’ll be the lucky one to enjoy the new challenges as well as your friends!

    You can also check that page to read all of information that I hope you can understand to read them :

    If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

    Have a farmtastic day! 😊

  • Freddy_
    Freddy_ Posts: 68,477

    @Dan_Van Hi and welcome please see post below for help with game crashing issues

    Thank you

  • Dan_Van
    Dan_Van Posts: 2

    Level 1

    This started after the last update

  • Diamond_Lim
    Diamond_Lim Posts: 167,504

    You can follow these steps on our previous replies that I hope these helps! By the way, this feature is still tested and selected some players only who have this feature that means it's still not complete to be fixed to everyone on this game. Keep your eyes out until this feature is back and fixed. 😉

Hey! Would you like to give us your opinion?