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Videos not working

wildangels
wildangels Posts: 4

Level 1
edited March 2020 in Support

What's wrong with the commercial videos today I jad lost all 5 lives as the videos would not play all I could do was close out the app restart which took a life every time!!!

Answers

  • stan1981
    stan1981 Posts: 3,459

    What do u mean by video??? Can screenshot?

  • wildangels
    wildangels Posts: 4

    Level 1

    The commercial videos I had even left it on this screen for ten minutes as it was my last life but it still would not play or anything I had to close the app restart it which it did cause me to loose the lives

    Screenshot_20200301-123107.png


  • QueenB
    QueenB Posts: 15,841

    Thanks for reporting this @wildangels 👍

    We don't have any more similar reports which gets me to think that there might have been a serve issue at the moment you wanted to watch and ad.

    If this is still persisting, can you please let me know which device you are playing on? Is it an Apple, Android, Windows?

    Oh, and we will also need the game app version installed.


    Thanks 😊

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