I'm on 1267 and all but 5 of my magic beans have disappeared

babs22

I'm on level 1267 and all but 5 of my magic beans have disappeared overnight?!

stan1981

5 beans? Only disappear 5 beans? Can screenshot ???

babs22

All except 5 of my beans disappeared! I am left with only 5! I don't know exactly how many have gone but I had thousands yesterday.

stan1981

Only left 5? Can screenshot?

babs22

No it won't let me.

QueenB

Welcome to the Community @babs22 🤗

Do you play on a mobile device or on Facebook?

babs22

On my mobile on Facebook.

QueenB

Thanks for confirming @babs22!

We completely understand your disappointment at losing Boosters.

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the gameplay. But don’t worry, there are many ways to win more Boosters in the game!

We do not replace items that have not been purchased but if you have however lost purchased items, please report this to our Player Support team here, so they can help.

babs22

It's ok. I'm not starting all over again so I'm moving to some other game.

QueenB

Wait, did you lose your game progress as well? Or was it just the extra items?

piaandersson

@QueenB you or I have missunderstand what babs22 say.

babs22 says she have lost beans. And beans are the same even if you play on different devices.

And if you only play on one place/device you should not loose any. Not even if it was boosters.