level 390 frozen

[Deleted User]

Just so everybody knows, I have had this problem from time to time on various levels. Basically I had to force close the app and restart. The level then played normally after that, so I never reported it.

thash

@PummyRaj i've cleared the level with one star, it didn't freeze then and i've since moved on. but every time i try to get 3 stars from it to get all the animal helpers it gets frozen in the end.

PummyRaj

Thank you for replying back and clearing out dear @thash 👍️

A Very Happy Sunday to you ☺️

I don't think that's a normal behavior!!

Just wondering... was it just level # 390, you have experienced this OR did it happened before?

And one more question.... did you collect all the Companions from previous levels? If not, can you try one of those levels and see if it behaves the same way?

Also, what device are you using to play the game and are you logged in through Facebook OR Kingdom account?

PummyRaj

Hello dear @Rancid

Did that happen for you? Did you try any of the levels to regain 3 stars and they froze like it did for @thash ?

I do go to old levels to get a better score with 3 stars -- usually when a task in the "Quests" asks for it! But, this never happened for me!! OR may be it is happening in Companion levels only!! .

I think I will just escalate this to the Team and see what they will say!

thash

@PummyRaj thank you so much for your answers.

this is the only level i've had problems with so far.

i don't have all the companions from level 376, could that possibly have effect on the latter companion levels? sounds weird to me. but i'll definitely try and get the previous one too.

i'm playing on an android phone, honor 10 to be precise and loggend in with a kingdom account.

thash

ok this is getting ridiculous 😂😂 i was just playing the 390 level and i watched a commercial video to get 3 more moves from which i had 1 move left when the window notifying me of not passing the level popped up and i could still hear the rockets launching on the backround 😂😂

PummyRaj

Got it @thash and understood 👍️

Thank you so much for taking time and explaining what's going on with your game, with so much patience 🙌 🙏

And, NO! not earning all 3 companions in the previous levels does not / will not affect the latter levels.

If you don't mind, can you please play level # 376 and see if it allows you to earn 3 stars and so that you can receive all 3 companions? OR see if it behave the same as level # 390!!

Since the team will be coming back to work tomorrow morning, I can collect all details and send them to the team.

Talk to you soon!

Once again, Thank you for putting up with my long list of questions!

thash

@PummyRaj i played and got all the companions from level 376 and after that i played the level 390 and managed to get 3 stars from that level too and it didn't freeze anymore. so basically my problem is solved, but it's still a bit weird to me why it was acting out so much before 😁

PummyRaj

Hello dear @thash 🤗

That's wonderful news to my ears 👏 We both don't have to worry about it anymore AND you have all 3 Companions in your game now :)

If you tumble upon another level, you know where to find us!

By the way, would you like to earn some Gold Bars for your game? If so, just scroll to the top of this page and you will see "Contests" tab. Click on it and you will see all current Contests listed in Blue.

The contests will be changing, but announcements will be there all the time. It is very easy for you to navigate to the Contests in any of the game categories.

But, here is the link anyway ---> https://community.king.com/en/farm-heroes-saga/categories/contests-fhs

Keep enjoying your games! Have a wonderful week ahead 🤩

[Deleted User]

Hi @PummyRaj the levels would freeze the first time and then play normally the second time. That is as much as I can remember.