Why does my game keep closing/crashing when I try to access my rewards from the barn?

wendskc · June 2020

Every time I tap on the barn to access the rewards, the game keeps closing. This has happened since the most recent update.

wendskc · June 2020

Hi everyone

thanks for all the help, problem seems to have resolved its self over the weekend!

@chicken slayer my IOS is 10.3.3 (my iPad doesn't update anymore as it's a 4th generation iPad)

happy farming

Lotus_Flower · June 2020

Hello @wendskc

Please try the following steps and see if that corrects your problem.

Close the game
Go to your settings and clear the cache of the game if using Android or clear the cache of your browser if using Apple
Turn the phone off and keep it off for at least 10 seconds.
Now turn it back on and log back into your game and see if that helped.

Let me know if you still have a problem.

wendskc · June 2020

Hi

I'm playing the game on my iPad and have tried your suggestions but without luck! Do you have any other ideas?

bearwithme · June 2020

Hello @wendskc and welcome to our Farmtastic Community. I am sorry that is happening to you. You said this started happening since the last update - was that 5.40.3? I play on a mini iPad but am not experiencing that issue.

So you are referring to the rewards you get by collecting the different companions, correct? What level are you on? I honestly don't know what else to recommend. I am not having the same issue. It sounds like your game has a small glitch for some reason. Does everything else work OK? You get the daily rewards, can play levels, use companions etc.?

Sometimes the game just picks up a random glitch for some reason. Are you saving your game progress by either playing via FB or King.com? I will bring this up to one of the CMs, but they are off for the weekend so won't see this until Monday. The only other thing I can think of is to de-install and re-install the game - but you would lose all your boosters and any saved lives, which are stored locally on your device. But your gold bars and beans and anything you actually purchased should be saved, as well as your progress (as long as you play via king.com or FB).

What I recommend is don't access the barn this weekend and keep playing the game and then on Monday we can see if the CM has any additional suggestions before you do anything as drastic as de-installing the game.

Good luck and have a Farmtastic weekend!

wendskc · June 2020

Hi

Thank you for fast response. The update is 5.40.3 and I'm on level 818. I save my game on Facebook but will wait until I hear from you on Monday before doing anything.

Have a super weekend too.