Connection issue!

mercedes2021

My App Store has not worked for weeks? Can you help?

PummyRaj

Hello @mercedes2021 Hearty Welcome to our wonderful King Community 🤗

I am sorry to hear about the issue with your device! You might have to contact the Apple Customer Support for this particular issue!

But, let's see! Can you please explain a bit more about "why you are saying that your App Store is not working"?

Please post your reply by typing in the comment box given below.

Talk to you soon! Have a great rest of the weekend 🐥 🐤 🐥

Spinnifix

Hello and welcome to this community

Please contact the manufacturer of the device. An email address must be stored in the app store. An address or a telephone number may also be stored. Please contact him there.

Good luck

mercedes2021

My profile does not show anymore so I can’t get on App Store. I am logged in with my email and password. I can play the game I just can’t redeem rewards I earn as I play.

PummyRaj

Hello again @mercedes2021 Thank you for replying back 👍️

Few more questions....

Are you using an iPhone OR iPad?

Where do you not see your profile?

mercedes2021

On my iPhone. I did notice it keeps saying internet connection not available but it is. I’m connected to WiFi at home and even if I’m at work it does the same thing. It’s weird it never did this.

Spinnifix

Can you ever look for an UPdate? Check app update> Sign out game> Restart device and wait 5 minutes after turning on> Open game and sign in.

Please update and clear the cache. That could help !!! Good luck

PummyRaj

OK! Thanks dear @mercedes2021

By any chance, are you playing Candy Crush Saga? Or some other game?

PummyRaj

Hello again @mercedes2021 🤗

Please see if this link helps you with resolving the issue you are having with the game ---> Cannot connect to App Store

Or if the issue you are having is all cleared and it was just a weak internet connection issue, it is all great and you can enjoy your game again 🙂

Please post back if you need any further assistance.

All the very best with your game(s) and everything 🌺 🌺