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Connection issue!

mercedes2021mercedes2021 Posts: 3 New Bee
edited June 29 in Support

My App Store has not worked for weeks? Can you help?

Answers

  • PummyRajPummyRaj Posts: 11,283 Superstar

    Hello @mercedes2021 Hearty Welcome to our wonderful King Community 🤗

    I am sorry to hear about the issue with your device! You might have to contact the Apple Customer Support for this particular issue!

    But, let's see! Can you please explain a bit more about "why you are saying that your App Store is not working"?


    Please post your reply by typing in the comment box given below.

    Talk to you soon! Have a great rest of the weekend 🐥 🐤 🐥


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  • SpinnifixSpinnifix Posts: 6,944 Game Expert

    Hello and welcome to this community


    Please contact the manufacturer of the device. An email address must be stored in the app store. An address or a telephone number may also be stored. Please contact him there.


    Good luck

                                                                 
                                                           ♥ Where there is a will, there's a way ♥

    A look at my profile would help everyone! 

     Did you know that there is now an international area for German - French and Spanish?    

  • mercedes2021mercedes2021 Posts: 3 New Bee

    My profile does not show anymore so I can’t get on App Store. I am logged in with my email and password. I can play the game I just can’t redeem rewards I earn as I play.

  • PummyRajPummyRaj Posts: 11,283 Superstar

    Hello again @mercedes2021 Thank you for replying back 👍️

    Few more questions....

    Are you using an iPhone OR iPad?

    Where do you not see your profile?


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  • mercedes2021mercedes2021 Posts: 3 New Bee

    On my iPhone. I did notice it keeps saying internet connection not available but it is. I’m connected to WiFi at home and even if I’m at work it does the same thing. It’s weird it never did this.

  • SpinnifixSpinnifix Posts: 6,944 Game Expert

    Can you ever look for an UPdate? Check app update> Sign out game> Restart device and wait 5 minutes after turning on> Open game and sign in.

    Please update and clear the cache. That could help !!! Good luck

                                                                 
                                                           ♥ Where there is a will, there's a way ♥

    A look at my profile would help everyone! 

     Did you know that there is now an international area for German - French and Spanish?    

  • PummyRajPummyRaj Posts: 11,283 Superstar

    OK! Thanks dear @mercedes2021

    By any chance, are you playing Candy Crush Saga? Or some other game?


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  • PummyRajPummyRaj Posts: 11,283 Superstar

    Hello again @mercedes2021 🤗

    Please see if this link helps you with resolving the issue you are having with the game ---> Cannot connect to App Store


    Or if the issue you are having is all cleared and it was just a weak internet connection issue, it is all great and you can enjoy your game again 🙂

    Please post back if you need any further assistance.

    All the very best with your game(s) and everything 🌺 🌺


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