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cherylsface
Posts: 3
Level 1
in Support
Still can't connect. Any fix for this? I searched and followed some of the suggestions, nothing worked. Thanks!
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Comments
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Hello @cherylsface Hearty Welcome to our wonderful King Community 🤗
I am sorry to hear that you are not able to connect to your game!
Are you using a mobile device or a PC?
Can you please show me a screenshot of the message you see when you try to connect?
Please post back by typing your reply in the comment box given below. And to post the screenshot, tap on the 2nd icon that is located in the bottom left corner of the comment box.
Talk to you soon! Have a great rest of the day 🍓 🍐
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I am on Desktop. No screen shot available
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Hi there Cheryl and good day to you.
I've found this article from the web and you may try it out. Hope it works.
Desktop Website
- Click the dropdown arrow on the top right navigation bar, then click "Settings"
- Click "App Settings"
- On the "Apps, Websites & Plugins" section, click "Edit"
- Click "Enable Platform"
This will allow websites & apps you may use to interact with your Facebook account.
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J have previously tried this. It did not work. My platform was already turned on.
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Hi there again Cheryl, did you restart your device after you've enabled the platform?
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