shut down suddenly

Mabelleung

hi, I'm the new player. I've download the app already. When I open it, it shut down suddenly and I really don't know why. please help

aijaziqbal

https://community.king.com/en/farm-heroes-saga/discussion/313523/shut-down-suddenly

Hi and welcome to the community.

Can you please tell us which device you are using to play the game.

You may try to update your device and reinstall once again.

Make sure that you have sufficient free storage on your device, we normally recommend having at least 2GB free.

Mabelleung

Firstly, thanks for your reply.

I am using iPad mini to play the game.

the IOS is 9.3.6 and having 12.6GB

Diamond Lim

https://community.king.com/en/farm-heroes-saga/discussion/313523/shut-down-suddenly

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

Have a farmtastic day! 😊

Mabelleung

oh, great. thank you

I'll try those checking first

QueenB

Let us know if you need further assistance and a warm welcome to our Community @Mabelleung 🤗

Mabelleung

yes, Queen! Thank you

aijaziqbal

https://community.king.com/en/farm-heroes-saga/discussion/comment/1102079#Comment_1102079

Hi dear please also clear cache from your Safari. Which is very important.

1. To clear cache completely, go to Settings > Safari and tap Clear History and Website Data.

Hopefully it will work for you.😀

Stay safe and keep enjoying.

Mabelleung

ok, thanks for your suggestion.

I'll try it and hope it works, thanks again

aijaziqbal

https://community.king.com/en/farm-heroes-saga/discussion/comment/1104818#Comment_1104818

You are very welcome.

All the best.😀