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loading game error

Sharon_Vogan
Sharon_Vogan Posts: 5

Level 2

edited December 2020 in Support

Anyone else play on a desktop and having trouble connecting? These past few weekends, every time I try to connect to any King.com game, I get a error message "You have experienced an error that we are trying hard to fix." I'm playing on a desktop most of the time. No problem playing on the cell phone though. Why is there an issue with the desktop? There are several games that I play, it's not just one. Candy Crush, candy crush saga, farm heros, candy crush jelly

Comments

  • Ale-3
    Ale-3 Posts: 1

    Level 1

    edited December 2020

    **Edit by CM: Unsupported language**

  • Spinnifix
    Spinnifix Posts: 25,429

    Hello and welcome to our beautiful community


    Are you playing on a PC with which window function? Do you still have window 7? Because Window 7 is no longer unsupported and the Flash Player is no longer supported at the end of this year. Do you have a PC with Windwo10? Then you can download the games from the Window App Store there. Please get in touch !!! Then I would help you gene!


    Thank you for your understanding.

  • Spinnifix
    Spinnifix Posts: 25,429

    Hello and welcome to our beautiful community

    This community only accepts the English language. We also have a section for the Spanish language. I will mark my friend the Spanish ambassador and she will explain everything to you !!


    @hechicerilla

  • hechicerilla
    hechicerilla Posts: 10,374

    Hello 👋

    Welcome to the sweet King community. As Spinnifix has told you, we only use English here. If you want to get an answer here, you must post in English, you can edit your comment using the gearwheel at the top right and you can use a translator to post in English.

    If you prefer to speak in Spanish, go to the Rincón Hispano.

    I will be happy to help you there. Thanks and keep enjoying

  • Sharon_Vogan
    Sharon_Vogan Posts: 5

    Level 2

    Spinnifix -

    I am using Windows 10. I play through the facebook link. It's easier and less cluttering on my desktop than downloading each individual game through the Windows App store. I'm wondering if it may be due to the King.com websites being overly busy and I just can't get on. I noticed I didn't have any trouble this morning at 4:30am, but am having trouble again now, later in the day.

  • Spinnifix
    Spinnifix Posts: 25,429

    Hello!


    You are playing the browser version. Yes, there are always problems. If you download the apps you will have no problems. The flash player will be turned off this year and you will no longer have access to the games. Some games have already been converted to HTML5. You are welcome to try another browser. Please try Opera, as it is still the browser version supported.

    Good luck And hope you understood me and it will help you!

  • Sharon_Vogan
    Sharon_Vogan Posts: 5

    Level 2

    edited December 2020

    Oh I see.

  • Spinnifix
    Spinnifix Posts: 25,429

    Hello again.

    Firefox there it hangs and there are always problems. In OPERA you come into the game earlier because it supports the games even better. I think you have to rethink and use the app. You have no more problems. Please try it out. There is also Google Chrome. I then concentrated on the apps and can only recommend it !!

Hey! Would you like to give us your opinion?