App on Android States Loading and Keeps Kicking Me Out

betasp98

The app on my phone stopped working since the last update. I'm able to use the game on my computer but when I try on my phone it says loading but then stops and kicks me out. I cleared the cache, uninstalled the app, and even uninstalled the Facebook app but it does the same thing.

Spinnifix

Hello and welcome to our beautiful community

Have you checked your internet connection? Please disconnect the internet connection for 15 minutes and then plug it in again. Then log in again and update your game and clear the cache.

I am happy to pass it on. Good luck

You may also find something about this in the Help Center. You can find it here on this page or in the device under the gear in the game - question mark.

betasp98

Unfortunately, that did not help. My android version is 4.2.2 and I am using the latest update. I didn't have any problems until the app updated.

PummyRaj

Hello @betasp98 🤗 A Warm Welcome to our Wonderful King Community 🌺

I am very sorry to hear about the issue you are having with your game!

Can you please check / inform few things for me....

(1) The make and model of your device;

(2) How much storage do you have on your device memory?

(3) What is the version number that you have recently downloaded?

Hope to hear from you soon. Have a wonderful rest of the day & Happy Holidays 🎄 🎁 🎄