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Hi @lesleylu and welcome to our friendly forums. The first question is what platform do you play on? Is it fully updated? One mistake I made is instead of clearing the cache in App Settings, I cleared the data by mistake. That erased all my boosters. The daily bonus will only appear if you are connected to the internet.
Hi @lesleylu a big welcome from me too 😁 Do you play on Facebook?
I know we have an issue with connectivity right now, if so it could be causing the issue.