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Kristene K Wilson

kkw1946
kkw1946 Posts: 19

Level 2
in Support

please fix game so it does not freeze and I have to start over...when I only had one move left :0(

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Answers

  • Freddy_
    Freddy_ Posts: 68,477

    @kkw1946 Hi and welcome, Please check your device and game are up to date and clear you cache from app store or browser. Log out and restart your device and log back in and see if this resolves your issue

    Thank you

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  • MountainMom
    MountainMom Posts: 13,407
    edited January 2021

    Hello @kkw1946 and Welcome to our farmtastic community!

    My friend @Freddy_Falkner has suggested some standard troubleshooting advice. In addition, please make sure your battery life is not low and you have plenty of memory available (I think 2GB is suggested). I have had the game freeze on my iPhone when battery life is less than 20%, so keep a healthy charge on your battery. I hope this helps!

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